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Description
Shopping for someone else but not sure what to give them?
Give them the gift of choice with a Elite Wine Refrigeration gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
UK Mainland Delivery Information
Elite Wine Refrigeration are able to deliver across the UK, Ireland and most areas of the Scottish highlands on your chosen delivery date. (Charges shown below are inclusive of VAT).
We also deliver to the Northern Ireland & the Republic of Ireland, the prices below include our 2 person delivery and customs clearances - read more about deliveries to the island here.
| Kerbside | 2-Person delivery (8 - 6pm) |
AM/PM | |
|---|---|---|---|
| UK Mainland (See postcodes below) | N/A | FREE | £42 |
| Scottish Highlands | £42 | N/A | N/A |
| Northern Ireland - Undercounter | N/A | £54 | N/A |
| Northern Ireland - Overcounter | N/A | £90 | N/A |
| Republic of Ireland - Undercounter | N/A | £55 | N/A |
| Republic of Ireland - Overcounter | N/A | £95 | N/A |
All 2 person deliveries include; Room of choice, unpack, position and removal of packaging - if there are stairs/narrows roads involved, there may be additional charges.
Delivery FAQS:
We offer our 2 person delivery to the room of choice across the UK mainland, Northern Ireland* and the Republic of Ireland*, excluding the highlands. We may be able to offer this service if you are in the highlands or more remote areas but please contact us prior. If we cannot deliver with our 2 person service, we will be able to deliver to the kerbside using our freight network. Please note, removal and disposal of old appliances is not included in the price for delivery.
*Additional costs apply
2 Person delivery includes to the room of choice (ground floor), unpack, position and removal of the packaging. If you require delivery down or up stairs, we will ask for photos of the access before accepting the delivery. Delivery does not include full installation, the majority of our units are plug and play and in most cases just require the handle attaching.
Please contact us to discuss delivery options prior to purchase if you have any concerns
For the following postcodes, delivery costs may be higher and we will need you to contact us prior to order: AB31-AB35, AB36-AB38, AB41-AB45, AB55-AB56, FK17-FK21, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW0-KW15, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH3-10, PH11-32, PH33-50, SI, TR21-25, ZE.
Please contact us for a delivery quotation to the above postcodes.
Yes, we can offer a kerbside delivery here for an additional charge, for Jersey and Guernsey deliveries we can also remove the VAT. Please contact us to arrange delivery prior to ordering.
Yes, the majority of our units are delivered from our UK warehouse which means logistics costs are higher - if you wish to add the 2 person delivery service for Northern Ireland & Republic of Ireland, you can add this at checkout, additional charges apply as indicated above. Please note if you choose the 2 person delivery service, the lead time will be longer as we deliver the units into our 2 person logistics provider based in Northern Ireland.
You can select different time slots at checkout for UK mainland deliveries, our normal delivery hours are between 9 and 5pm but you can select an AM/PM delivery or a specified two hour window as well.
No, we can not supply all of our goods throughout Europe, for the UK we have exclusive rights to most brands we carry. The only brand of wine cabinets we cannot supply in the Republic of Ireland is LIEBHERR - please note the delivery information on the product pages.
We offer this service in certain areas of the UK as we use a specialist logistics company for this, please enquire directly as to whether we offer this service in your area. Please note, this service is not available in Northern Ireland and Republic or Ireland. This service is at an additional cost and is not included in the normal price of delivery.
Prior to delivery, our email notifications to customers always include requests for any obstructions and/or additional instructions that may restrict delivery (for example, steps, narrow staircase etc). If in the unlikely event that the delivery is unsuccessful due to access issues, additional charges will be incurred.
For Northern Ireland and ROI 2 person deliveries, our logistics partner will contact you to arrange the delivery - at this point you should make them aware of any delivery obstructions.
We will not accept claims for damage if this hasn't been noted at the point of delivery - our delivery company will give you an opportunity to check the goods once unpacked and note any damage.
For kerbside deliveries, we strongly advise you to unpack the goods before signing for the delivery, especially if there is damage to the packaging.
We do not offer installation on integrated wine coolers as standard, we can offer this service with the network of sub-contractors we use. Please contact us if you need further assistance with this prior to purchase to see if we can offer assistance in your area.
Delivery will be between 8 and 6pm Monday - Friday, the driver will call the recipient 1 hour before delivery.
AM/PM delivery can be arranged at the time of checkout with a surcharge.
We recommend you contact us before placing the order so we can discuss the available delivery options - we are able to deliver to the whole of the UK and ROI but the level of service may vary.
A kerbside delivery is via a freight company and the wine cooler/wine wall will be delivered just to the kerbside so please make sure there are people on site to accept the goods. We strongly advise you check the goods before accepting - any signs of damage should be noted on the delivery note.
For kerbside deliveries, it is important to ensure the goods are checked before signing for the item. In the event the goods arrive damaged, please refuse delivery. Once the goods are signed for we can not guarantee the claim for damage will be accepted.
If you cancel your order and the goods are still in our warehouse, then there will be no charge - if you cancel your order when the goods have left our warehouse and collected by our courier, we will deduct the cost of the delivery from the refund. As an indication, the cost of this will vary depending on the size of the unit and will be in the range of £75 to £145+VAT.
We strongly advise you check the dimensions of the product before ordering, some of our products are ordered in especially for this order and means the order cannot be cancelled once the goods have been collected.
Yes absolutely, we have a vast logistics network that we use daily to bring in our goods from all around Europe and beyond - please contact us for delivery costs. Some of the most popular countries we deliver to are: Spain, France, Germany, Sweden and Norway. **due to Brexit, we have currently suspended our services**
Additional information
Signing for items at time of delivery
It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.
Please take the following steps:
1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)
2. Inspect goods carefully (all the sides, corners and doors if applicable)
3. If there is no damage, accept and sign
4. If there is damage do not accept or sign (you can instead write Delivery refused as item damaged)
Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery.
Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your 'acceptor' you are obliged to make sure they know they have to inspect the goods properly before signing.
Unsuccessful Deliveries:
Customers are responsible for being present for their delivery as freight companies contact customers prior to their delivery day and may advise whether it is an AM/PM delivery. If a delivery fails because there is nobody available to receive it on the day it has been booked or delivery fails for a reason out of our control, then a re-delivery charge of £100 + VAT will be levied for the failure. The delivery will not be re-booked until this charge is paid.
Please note
We reserve the right to deliver to the door step or kerbside should the property not be accessible with a 2 person team and trolley. We request any access issues to be sent to us prior to delivery so we can make the necessary arrangements - should we not be informed of any stairs etc, we reserve the right to deliver to the kerbside or charge the unsuccessful delivery charge as noted above.
Northern Ireland & the Republic of Ireland information 🍀
Elite Wine has recently expanded back into Northern Ireland and the Republic of Ireland after the initial Brexit turmoil which forced us to stop sending goods across the water.
The good news is, we are now fully operational with a warehouse, logistics and servicing all supported across NI and ROI - You will probably have lots of queries about how our deliveries work here so below you will find a short guide.
There are not duties to pay as we customs clear all the goods when transferring to our Northern Ireland warehouse, VAT it charged at checkout so there is also no VAT to pay on delivery
We aim to deliver all units with 10-14 working days for stock items and units that we have to bring in within 3-4 weeks. We have bi-weekly transfers on a Friday from our mainland UK warehouse. The goods will arrive in Northern Ireland usually on a Monday and then you will receive a call from our logistics company to schedule a delivery date.
Our standard delivery is a 2 person delivery to the room of choice (ground floor), unpack, position and removal of packaging - if there are stairs involved or any tricky access points we will ask you send us photos before hand so we can ensure the delivery will go ok.
Our logistics company will offer you certain time slots for you to pick from and you will also receive an ETA via SMS on the evening/morning of delivery.
Please contact us at info@elitefridges.co.uk and we will get this over to you!
If your wine fridge develops a fault, please contact us on info@elitesfridges.co.uk and we will support you through the process of raising a service case - we are fully equipped with a network of technicians across the island to assist us with any aftersales issues.
We list the dimensions of every product within the specification, however if you are unsure please contact us on 0333 577 6466.
Please remember that the dimensions will not include the handle within the depth.
If you are not happy with your wine fridge, please contact us on info@elitefridges.couk
We ask that you keep all the packaging and do not use or install the wine fridge so that we can resell as a new item. If you don't keep the packaging or it is installed, we will not be able to accept a return. Please note there are collection charges for all returns which vary from £80 / 85Euro up to £130 / 145 Euro depending on size and location.
As we develop across Ireland we are looking for new partners to help build our distribution network and showrooms - if you are a business and would like to work with us, please do get in touch: info@elitefridges.co.uk
We can deliver all of our products to Ireland apart from Liebherr, if you order a Liebherr appliance we will unfortunately have to cancel the order - we can deliver Liebherr to Northern Ireland, though.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Special order items are non refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and deemed re-sellable by us.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer or us, please contact us to make arrangements first.
Customers are required to pay for return shipping, which can be arranged by us and is subject to an administration fee.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a refund.
Any item that is returned more than 30 days after delivery can not be exchanged or refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@elitefridges.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elitefridges.co.uk and send your item to given address in the confirmation email for exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will receive an address you should mail your product to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Full refunds are not guaranteed.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.