Delivery options and prices:
Elite Wine Refrigeration are able to deliver across the UK, Ireland and most areas of the Scottish highlands on your chosen delivery date. (Charges shown below are inclusive of VAT).
We also deliver to most European countries; including Ireland, France, Spain, Germany, Italy etc - if you would like your wine cooler delivering abroad please contact us and we will be more than happy to quote for the delivery.
(8 - 5pm)
|UK Mainland (See postcodes below)
|Northern Ireland - Undercounter
|Northern Ireland - Overcounter
|Republic of Ireland - Undercounter
|Republic of Ireland - Overcounter
Where do you offer the 2 man delivery service?
We offer our 2 man delivery to the room of choice across the UK mainland, Northern Ireland* and the Republic of Ireland*, excluding the highlands. We may be able to offer this service if you are in the highlands or more remote areas but please contact us prior. If we can not deliver with our 2 man service, we will be able to deliver to the kerbside using our freight network. Please note, removal and disposal of old appliances is not included in the price for delivery.
*Additional costs apply
Which postcodes are not covered in the 2 man delivery service in the UK?
For the following postcodes, delivery costs may be higher and we will need you to contact us prior to order: GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH33-50, SI, TR21-25, ZE.
Do you offer the 2 man delivery service in Northern Ireland and the Republic of Ireland?
Yes, the majority of our units are delivered from our UK warehouse which means logistics costs are higher - if you wish to add the 2 man delivery service for Northern Ireland & Republic of Ireland, you can add this at checkout, additional charges apply as indicated above. Please note if you choose the 2 man delivery service, the lead time will be longer as we deliver the units into our 2 man logistics provider based in Northern Ireland.
Do you ship all of your products around Europe?
No, we can not supply all of our goods throughout Europe, for the UK we have exclusive rights to most brands we carry. The only brand of wine cabinets we can not supply in the Republic of Ireland is LIEBHERR - please note the delivery information on the product pages.
Do you dispose of old units?
We offer this service in certain areas of the UK as we use a specialist logistics company for this, please enquire directly as to whether we offer this service in your area. Please note, this service is not available in Northern Ireland and Republic or Ireland. This service is at an additional cost and is not included in the normal price of delivery.
Should I let you know if there are any obstructions for delivery?
Prior to delivery, our email notifications to customers always include requests for any obstructions and/or additional instructions that may restrict delivery (for example, steps, narrow staircase etc). If in the unlikely event that the delivery is unsuccessful due to access issues, additional charges will be incurred.
For Northern Ireland and ROI 2 man deliveries, our logistics partner will contact you to arrange the delivery - at this point you should make them aware of any delivery obstructions.
What should I do if there is damage to my wine cooler or cabinet?
We will not accept claims for damage if this hasn't been noted at the point of delivery - our delivery company will give you an opportunity to check the goods once unpacked and note any damage.
For kerbside deliveries, we strongly advise you to unpack the goods before signing for the delivery, especially if there is damage to the packaging.
Do you offer installation for integrated wine coolers?
We do not offer installation on integrated wine coolers as standard, we can offer this service with the network of sub-contractors we use. Please contact us if you need further assistance with this prior to purchase to see if we can offer assistance in your area.
What time will my delivery be?
Delivery will be between 8 and 5pm Monday - Friday, the driver will call the recipient 1 hour before delivery.
What if you can't be available all day for the delivery?
AM/PM delivery can be arranged at the time of checkout with a surcharge.
I live in a remote location, can you still deliver?
We recommend you contact us before placing the order so we can discuss the available delivery options - we are able to deliver to the whole of the UK and ROI but the level of service may vary.
What is a kerbside delivery?
A kerbside delivery is via a freight company and the wine cooler/wine wall will be delivered just to the kerbside so please make sure there are people on site to accept the goods. We strongly advise you check the goods before accepting - any signs of damage should be noted on the delivery note.
For kerbside deliveries, it is important to ensure the goods are checked before signing for the item. In the event the goods arrive damaged, please refuse delivery. Once the goods are signed for we can not guarantee the claim for damage will be accepted.
What happens if I cancel my order?
If you cancel your order and the goods are still in our warehouse, then there will be no charge - if you cancel your order when the goods have left our warehouse and collected by our courier, we will deduct the cost of the delivery from the refund. As an indication, the cost of this will vary depending on the size of the unit and will be in the range of £75 to £145+VAT.
We strongly advise you check the dimensions of the product before ordering, some of our products are ordered in especially for this order and means the order can not be cancelled once the goods have been collected.
Do you deliver to other countries around Europe?
Yes absolutely, we have a vast logistics network that we use daily to bring in our goods from all around Europe and beyond - please contact us for delivery costs.
Some of the most popular countries we deliver to are: Spain, France, Germany, Sweden and Norway
There are two components to total shipping time for orders:
- Once you place an order, we must process it and contact the shipping company to pick up the order from one of our warehouses.
- Once the shipping company picks up the order, they must deliver it.
Most orders placed before 12 pm GMT will be processed same day by our warehouse. Orders placed after 12 pm GMT will be processed the next business day.
Time To Ship:
We list the average time it takes products to ship on every product. Some products do ship more quickly than others, due to order volume, inventory status, and the efficiency of the warehouse shipping the product. You will be contacted by the logistics company for your delivery day & time slot.
To track your order please contact us directly, or the courier.
Time In Transit:
From the date of shipment, delivery rarely takes more than 5 - 10 business days to reach its destination.
Signing for items at time of delivery
It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.
Please take the following steps:
1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)
2.Inspect goods carefully (all the sides, corners and doors if applicable)
3. If there is no damage , accept and sign
4. If there is damage do not accept or sign (you can instead write Delivery refused as item damaged)
Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery.
Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your 'acceptor' you are obliged to make sure they know they have to inspect the goods properly before signing.
Customers are responsible for being present for their delivery as freight companies contact customers prior to their delivery day and may advise whether it is an AM/PM delivery. If a delivery fails because there is nobody available to receive it on the day it has been booked or delivery fails for a reason out of our control, then a re-delivery charge of £100 + VAT will be levied for the failure. The delivery will not be re-booked until this charge is paid.
We reserve the right to deliver to the door step or kerbside should the property not be accessible with a 2 man team and trolley. We request any access issues to be sent to us prior to delivery so we can make the necessary arrangements - should we not be informed of any stairs etc, we reserve the right to deliver to the kerbside or charge the unsuccessful delivery charge as noted above.
View Our Cancellations, Returns & Refund Policy