Delivery and Shipping
Delivery options and prices:
Elite Wine Refrigeration are able to deliver across the UK, Ireland and most areas of the Scottish highlands on your chosen delivery date. (Charges are inclusive of VAT).
We also deliver to most European countries; including France, Spain, Germany, Italy etc - if you would like your wine cooler delivering abroad please contact us and we will be more than happy to quote for the delivery.
||2-Man Delivery (9am - 5pm)
||Timed delivery - 2 hour slot
|UK Mainland (0.0Kg - 120.0Kg)
|UK Mainland (130.0Kg - 200.0Kg)
|Scottish Highlands (0.0Kg - 120.0Kg)
|Scottish Highlands (130.0Kg - 200.0Kg)
Where do you offer the 2 man delivery service?
We offer a 2-man delivery service for UK Mainland orders only. This service includes: room of choice, unpack, position and removal of packaging.
Which postcodes are not covered in the 2 man delivery service?
For the following postcodes, delivery costs may be higher and we will need you to contact us prior to order: BT, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH33-50, SI, TR21-25, ZE.
Should I let you know if there are any obstructions for delivery?
Prior to delivery, our email notifications to customers always include requests for any obstructions and/or additional instructions that may restrict delivery (for example, steps, narrow staircase etc). If in the unlikely event that the delivery is unsuccessful due to access issues, additional charges will be incurred.
What should I do if there is damage to my wine cooler or cabinet?
We will not accept claims for damage if this hasn't been noted at the point of delivery - our delivery company will give you an opportunity to check the goods once unpacked and note any damage.
Do you offer installation for integrated wine coolers?
We do not offer installation on integrated wine coolers, our delivery team will position as requested by the recipient.
What time will my delivery be?
Delivery will be between 8 and 5pm Monday - Friday, the driver will call the recipient 1 hour before delivery.
What if you can't be available all day for the delivery?
AM/PM delivery or timed delivery (within a 2-hour slot) can be arranged at the time of checkout with a surcharge.
I live in a remote location, can you still deliver?
For all other areas such as, Ireland, Northern Ireland and the Scottish highlands we offer a kerbside only delivery service - we recommend you contact us before placing the order so we can calculate delivery costs more accurately.
What is a kerbside delivery?
A kerbside delivery is via a freight company and the wine cooler/wine wall will be delivered just to the kerbside so please make sure there are people on site to accept the goods.
For kerbside deliveries, it is important to ensure the goods are checked before signing for the item. In the event the goods arrive damaged, please refuse delivery. Once the goods are signed for we can not guarantee the claim for damage will be accepted.
Do you deliver to other countries around Europe?
YES absolutely, we have a vast logistics network that we use daily to bring in our goods from all around Europe and beyond - please contact us for delivery costs.
Some of the most popular countries we deliver to are: Spain, France, Germany, Sweden and Norway
There are two components to total shipping time for orders:
- Once you place an order, we must process it and contact the shipping company to pick up the order from one of our warehouses.
- Once the shipping company picks up the order, they must deliver it.
Most orders placed before 12 pm GMT will be processed same day by our warehouse. Orders placed after 12 pm GMT will be processed the next business day.
Time To Ship:
We list the average time it takes products to ship on every product. Some products do ship more quickly than others, due to order volume, inventory status, and the efficiency of the warehouse shipping the product. You will be contacted by the logistics company for your delivery day & time slot.
To track your order please contact us directly, or the courier.
Time In Transit:
From the date of shipment, delivery rarely takes more than 5 - 10 business days to reach its destination.
Please enquire directly to see whether we offer this service in your area.
Signing for items at time of delivery
It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.
Please take the following steps:
1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)
2.Inspect goods carefully (all the sides, corners and doors if applicable)
3. If there is no damage , accept and sign
4. If there is damage do not accept or sign (you can instead write Delivery refused as item damaged)
Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery.
Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your 'acceptor' you are obliged to make sure they know they have to inspect the goods properly before signing.
Customers are responsible for being present for their delivery as freight companies contact customers prior to their delivery day and may advise whether it is an AM/PM delivery. If a delivery fails because there is nobody available to receive it on the day it has been booked or delivery fails for a reason out of our control, then a re-delivery charge of £100 + VAT will be levied for the failure. The delivery will NOT be rebooked until this charge is paid.
View Our Cancellations, Returns & Refund Policy