Returns & Refund Policy
In these conditions “the seller” means Elite Wine Refrigeration. The ‘Buyer” is any person or persons acting on their own behalf or for a “Firm or Company” who enters into a contract whether written or verbal.
Order Acknowledgement/Confirmation is subject to stock levels.
All orders accepted by the Seller will be subject to these Terms and Conditions of Sale.
The Seller will only accept cancellations as follows:
a) If the Buyer cancels after goods have been dispatched, we will levy our costs from the refund. Please note this can be as much as 50% of the product value.
b) If the goods have been unpacked by the Buyer or his Agent then the goods will be deemed non-returnable and the order cannot be cancelled.
c) Delivery costs will apply for the collection of the appliance, these will be calculated at the time and will be substantially more than the customer has originally paid.
We are committed to working on an individual basis with our customers, to solve any issues and provide the best possible service.
If you are not 100% satisfied with your item, please contact us directly within 30 days and we will arrange a refund (full refund not guaranteed, subject to collection and administration fees) or a replacement product.
All returns must include:
- Product(s) returned in Original Condition.
- Original Packaging.
- All Included Accessories & Materials.
Return shipping costs are not refundable, the customer is responsible for the cost of the return shipping. Since we bring appliances in from all over Europe collection costs will vary on different brands, please contact us if you would like to find out the costs.
Climadiff, La Sommeliere are assumed to be returned to France.
Dunavox are to be returned to Hungary.
Pevino are to be returned to Denmark.
Please note, we do not accept returns due to typing errors or incorrect information that has been provided by the manufacturer. This will need to be resolved between the buyer and the manufacturer. The seller uses the manufacturers product specification were ever possible, information provided by them does not leave us liable for any charges.
Damaged Shipments/ Defective Products:
We strongly advise you to thoroughly check your goods upon receipt.
To protect your interests, any claim concerning damaged and/or defective goods found on delivery, must be reported as soon as possible to a member of our team.
In the case of a faulty product, we will arrange for a repair or replacement at our own discression.
Contact us on:
Tel. 0333 577 6466
We do not accept any claims for damage caused by the customer, any claims made after the 5 day period are not guaranteed.
If the product is returned to us and arrives in a condition deemed un-sellable, we will refuse delivery.
If the product is retuned and it is found to have no fault, we will levy our costs and delivery costs before refunding.
Business to business sales:
Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost, we can arrange disposal but this will be at cost to the customer. The carriage cost of returns may be refunded in whole or in part to the Customer at Elite Wine Refrigeration's discretion.
For kerbside deliveries (goods stocked outside of the UK), the goods must be inspected at point of delivery and claims will not be accepted if damage is reported at a later date. We accept no liability for damage found after the point of delivery, the goods become the customers responsibility once the delivery documents have been signed. We strongly advise you inspect all goods before accepting the goods in.
For deliveries which include our two man delivery (units stocked in the UK) damage claims must be given in writing within 24 hours of delivery, after this point we can no longer accept claims for damage. For claims made within the 24 hour period, we will offer a new unit or damage allowance dependant on the extent of the damage.
Rerouting an Order:
Please contact us directly and we will try our best to address the issue.
Visit our contact us page for any queries.