Returns & Refund Policy
In these conditions “the seller” means Elite Wine Refrigeration. The ‘Buyer” is any person or persons acting on their own behalf or for a “Firm or Company” who enters into a contract whether written or verbal.
Order Acknowledgement/Confirmation is subject to stock levels.
All orders accepted by the Seller will be subject to these Terms and Conditions of Sale.
The Seller will only accept cancellations as follows:
a) If the Buyer cancels after goods have left the warehouse a charge of 30% of invoice value will be levied.
b) If the goods have been unpacked by the Buyer or his Agent then the goods will be deemed non-returnable and the order cannot be cancelled.
c) An additional charge of £98+vat per item will be levied if the Seller is required to collect packaged goods from cancelled orders.
It is the Buyer’s responsibility to inspect the equipment at the time of taking delivery. Should equipment arrive damaged the delivery note should be endorsed accordingly and the Seller notified in writing within 24 hours. Claims for damage will not be entertained on a clean signature or if signed unexamined.
Any claims made 5 days after the delivery date are not guaranteed to be accepted.
We are committed to working on an individual basis with our customers, to solve any issues and provide the best possible service.
If you are not 100% satisfied with your item, please contact us directly within 30 days and we will arrange a refund (full refund not guaranteed, subject to collection and administration fees) or a replacement product.
All returns must include:
- Product(s) returned in Original Condition.
- Original Packaging.
- All Included Accessories & Materials.
- A Return Merchandise Authorization Number (RMA) – This will be provided to you by a customer service expert when you schedule your return.
Return shipping costs are not refundable, the customer is responsible for the cost of the return shipping. Since we bring appliances in from all over Europe collection costs will vary on different brands, please contact us if you would like to find out the costs.
Climadiff, La Sommeliere are assumed to be returned to France.
Dunavox are to be returned to Hungary.
Damaged Shipments/ Defective Products:
We strongly advise you to thoroughly check your goods upon receipt.
To protect your interests, any claim concerning damaged and/or defective goods found on delivery, must be reported as soon as possible to a member of our team.
In the case of a faulty product, we will arrange for a repair or replacement.
Contact us on:
Tel. 0333 577 6466
We do not accept any claims for damage caused by you the customer, any claims made after the 5 day period are not guaranteed.
Rerouting an Order:
Please contact us directly and we will try our best to address the issue.
Visit our contact us page for any queries.