Elite Wine Refrigeration are able to deliver across the UK, Ireland and most areas of the Scottish highlands on your chosen delivery date. (Charges shown below are inclusive of VAT).
Lead time information
The typical lead time for the product will be shown on the product page. Once you have placed your order with us, we will contact you to book a preferred delivery date or confirm the lead time if it is not a stock item.
Stock items: Delivered in 2-5 working days
Non stock items: Delivered in 5-20 working days
Special order or manufactured to order: 1-8 weeks depending on the product and country of origin
Indicative costs of delivery across the United Kingdom:
| Delivery Service |
2-Person delivery (8 - 6pm) |
Service level |
| UK Mainland | FREE | 2 person - Unpack, position and removal of packaging (groundfloor)* |
| Scottish Highlands | £42 (kerbside only) | Pallet delivery to kerbside |
| Northern Ireland - up to £750 order value | £29 | As above |
| Northern Ireland - over £750 order value | £49 | As above |
| Additional Services | ||
| Remove and recycle of appliance (per unit) | £50 | Ensure appliance is unplugged and ready for collection |
*Please note for areas we are unable to offer a 2 person delivery service a pallet (kerbside) delivery will be available - we will contact you upon receipt of the order to discuss the delivery options - in some cases, additional charges may be applied for small vehicles or additional man power.
Understanding the delivery process with EWR:
Delivery is between 8 and 6pm, MONDAY-FRIDAY, the driver will call ahead and an ETA will be sent on the morning of delivery (the ETA is provided as a guidance only).
If you need to request a specific delivery slot, you can select either a Morning (8am - 12pm) / Afternoon (12 - 6pm) slot at £54.
Unpack and position service:
The delivery team will deliver the item to the room of choice (ground floor), unpack, position and removal of packaging of the fridge and make sure it is ready to go for use - in most cases our wine fridges are plug and play and may just need the handle or adaptor attaching for use.
We ask that you check the access route for the wine fridge as some of our larger cabinets are very large when packaged and can be much taller/wider than a standard door frame - please note we are unable to remove doors, windows etc during the delivery due to insurance reasons, we would ask the customer to have this all arranged prior for the delivery crews arrival.
If there are stairs/narrow roads involved, please provide as much information as possible and contact us directly so we can do our best to ensure delivery goes as smoothly as possible.
Delivery vehicles:
Please note, due to the size of some of the units we deliver, our standard vehicle is an 18 tonne lorry - please ensure that a vehicle of this size can reach your property, if you are unsure please contact us prior to ordering as smaller vehicles are available, however, there may be additional charges.
Deliveries with special requirements:
Our standard delivery service is with a 2 person crew, for certain areas of the UK we may only be able to deliver via pallet delivery such as the Scottish Highlands, Islands, Channel islands and the Isle of Man.
For deliveries which have particularly difficult access routes to either the property or through the property, we may:
• Need to charge for additional man power, cases vary depending on the delivery.
• Need to charge for a small vehicle to be able to access your property safely
• Need to charge for additional equipment that is not kept on a standard delivery vehicle
If you have access restrictions such as stairs, narrow roads, weight restrictions on the route to property we always suggest contacting us first to discuss the delivery so there are no surprises on delivery day and to avoid failed delivery costs.
Signing for items at time of delivery
It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.
Please take the following steps:
1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)
2. Inspect goods carefully (all the sides, corners and doors if applicable)
3. If there is no damage, accept and sign
4. If there is damage do not accept or sign (you can instead write Delivery refused as item damaged)
Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery.
Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your 'acceptor' you are obliged to make sure they know they have to inspect the goods properly before signing.
Unsuccessful Deliveries
Customers are responsible for being present for their delivery as freight companies contact customers prior to their delivery day and may advise whether it is an AM/PM delivery. If a delivery fails because there is nobody available to receive it on the day it has been booked or delivery fails for a reason out of our control, then a re-delivery charge of £170+VAT will be levied for the failure. The delivery will not be re-booked until this charge is paid.
Please note: We reserve the right to deliver to the door step or kerbside should the property not be accessible with a 2 person team and trolley. We request any access issues to be sent to us prior to delivery so we can make the necessary arrangements - should we not be informed of any stairs etc, we reserve the right to deliver to the kerbside or charge the unsuccessful delivery charge as noted above.
View Our Cancellations, Returns & Refund Policy
For any further queries or if you need to contact us - please feel free to call us on 0333 577 6466 or email info@elitefridges.co.uk