Delivery lead times:

As we bring various different brands from the UK and European countries, lead times are all different depending on whether the item is already stocked in the UK.

You can choose a preferred delivery date but do check the lead time listed below for either a stock or a non-stock item. We are more than happy to help and confirm whether it will get to you in time - just chat with us online.

Deliveries are made between Monday - Friday between 9am - 5pm. 

For UK warehouse stock
Please refer to the *lead time stated on the product itself, and the below information for their last order date. 

For orders shipped from outside of the UK (non-stock)
Please refer to the lead time stated on the product itself and the below information for their last order date.

***Note: The delivery date availability depends on the ordered item arriving to the warehouse prior to the booking of delivery. Any delays due to unforeseen circumstances may require rearrangements of delivery date.

Delivery options and prices:

Elite Wine Refrigeration are able to deliver across the UK, Ireland and most areas of the Scottish highlands on your chosen delivery date. (Charges are inclusive of VAT).

We offer a 2-man delivery service for UK Mainland orders only.  This service includes: room of choice, unpack, position and removal of packaging. 

Prior to delivery, our email notifications to customers always include requests for any obstructions and/or additional instructions that may restrict delivery (for example, steps, narrow staircase etc). If in the unlikely event that the delivery is unsuccessful due to access issues, additional charges may incur.

Please note: we will not accept claims for damage if this hasn't been noted at the point of delivery - our delivery company will give you an opportunity to check the goods before signing. 

*We do not offer installation on integrated wine coolers, our delivery team will position as requested by the recipient.

**Pevino Pro wine cabinets will cost £75 and can be selected at checkout.

Delivery will be between 9 and 5pm Monday - Friday, the driver will call the recipient 1 hour before delivery.
AM/PM delivery or timed delivery (within a 2-hour slot) can be arranged at the time of checkout with a surcharge of £35 and £78 respectively.

For all other areas such as, Ireland, Northern Ireland and the Scottish highlands we offer a kerbside only delivery

For kerbside deliveries, it is important to ensure the goods are checked before signing for the item. In the event the goods arrive damaged, please refuse delivery.

Once the goods are signed for we can not guarantee the claim for damage will be accepted.

There are two components to total shipping time for orders:

• Once you place an order, we must process it and contact the shipping company to pick up the order from one of our warehouses.
• Once the shipping company picks up the order, they must deliver it.

Most orders placed before 12 pm GMT will be processed same day by our warehouse. Orders placed after 12 pm GMT will be processed the next business day.

Time To Ship:
We list the average time it takes products to ship on every product. Some products do ship more quickly than others, due to order volume, inventory status, and the efficiency of the warehouse shipping the product. You will be contacted by the logistics company for your delivery day & time slot.

To track your order please contact us directly, or the courier.

From the date of shipment, delivery rarely takes more than 5 - 10 business days to reach its destination. 

Please enquire directly to see whether we offer this service in your area.

Unsuccessful Deliveries:
Customers are responsible for being present for their delivery as freight companies contact customers prior to their delivery day and may advise whether it is an AM/PM delivery. If a delivery fails because there is nobody available to receive it on the day it has been booked or delivery fails for a reason out of our control, then a re-delivery charge of £100 + VAT will be levied for the failure. The delivery will NOT be rebooked until this charge is paid.

View Our Cancellations, Returns & Refund Policy

Freestanding Wine Cooler: 

Freestanding wine coolers are designed to stand alone and not be built in to any cabinetry at all, we recommend a minimum ventilation space of 3-5 inches around the sides and rear of the unit.  Do not install a freestanding unit under a counter top.

Find out more here: Freestanding installation.

Built-in / Undercounter Wine Cooler:

A built in wine cooler is designed to be surrounded by cabinetry or can be utilised as a freestanding unit, this type of unit has a grille at the front to allow cool air to be drawn in.

Find out more here: Built in Wine Cooler Installation.

Integrated Wine Cooler:

Integrated wine cabinets are similar to built in wine coolers but are designed to slot into cupboards to create a floating look.

Find out more here: Integrated Wine Cooler Installation. 

Thermoelectric Wine Cooler:

Thermoelectric wine coolers should never be built into cabinetry or have the ventilation limited in any way.  They are designed to sit on the floor or smaller units are perfect for installation on a counter top.

Find out more here: Thermoelectric Wine Cooler Installation.

If you have any questions, regarding the installation of your wine cooler or which unit you need, please contact us before purchasing.