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Shipping

We are delighted to offer free shipping on all items to UK Mainland, we also deliver to the areas outside of UK Mainland (Scotland, Wales, Northern Island) in which we will give you a quotation of delivery costs (~£20).

Shipment and Delivery:

A delivery estimation date will be emailed to the customer for each order placed.

For a question about a specific order, please contact us via email and we will reply as quickly as possible. 


There are two components to total shipping time for orders:

  • Once you place an order, we must process it and contact the shipping company to pick up the order from one of our warehouses.
  • Once the shipping company picks up the order, they must deliver it.

Most orders placed before 12 pm GMT will be processed same day by our warehouse. Orders placed after 12 pm GMT will be processed the next business day.

Time To Ship:
We list the average time it takes products to ship on every product. Some products do ship more quickly than others, due to order volume, inventory status, and the efficiency of the warehouse shipping the product. You will be contacted by the logistic company for your delivery day & time slot.

To track your order please contact us directly, or the courier.

Time In Transit:

From the date of shipment, delivery rarely takes more than 5 - 10 business days to reach its destination. 

Installation Service:

On Climadiff wine cabinets only, please see product descriptions.

Unsuccessful Deliveries:
Customers are responsible for being present for their delivery as freight companies contact customers prior to their delivery day and may advise whether it is an AM/PM delivery. If a delivery fails because there is nobody available to receive it on the day it has been booked for then a charge of £55 + VAT will be levied for the failure. The delivery will NOT be rebooked until this charge is paid.

 

View Our Cancellations, Returns & Refund Policy

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